Chaos and Communication

by Jim Stovall

A recent worldwide survey revealed that there are 6,800 languages and dialects spoken globally today.  While I am often amazed how inaccurate communications can get, when you consider the number of languages spoken, it is somewhat amazing that we communicate at all. 

It could be argued that most problems in human interaction arise from poor communication.  Assuming that none of us set out to miscommunicate, it is important to explore why our best intentions to transfer knowledge, emotion, and details fall short.  Remember, just because you’re talking doesn’t mean anyone’s hearing.  If they are hearing, it doesn’t mean they’re listening to you.  Even if they are listening to you, it doesn’t mean that they understand what you’re saying.

The best form of a miscommunication involves an instant misunderstanding.  If someone speaks to you in a foreign language that you do not understand, it is readily apparent that there has been no communication.  As frustrating as this might be, it is far better than assuming that there has been communication when there has not been any adequate transfer of knowledge or information.

Next to full and clear communication, the second best response is someone instantly telling you, “I don’t understand.”  Countless opportunities are lost, relationships ruined, money wasted, and productivity squandered because two or more parties assumed that they communicated. 

In a business context, it is always best to communicate details in writing and follow up verbally.  On the other hand, when communicating emotion or creativity, it is best to communicate verbally and follow up in writing. 

The challenge in our world today is certainly not receiving communication.  We receive countless messages every day via the spoken word, telephone, Internet, written communications, and the media.  The challenge, instead, is sending or receiving your message through the clutter, and achieving your intended result. 

The best communications are the simplest.  The fewer words you can utilize to relay your message, the greater the likelihood that your message will be received and understood.  In our personal and professional lives, our communications relate our expectations.  We succeed in life when we meet and exceed the expectations of others, and deal with others who meet and exceed our expectations.  This is only possible when expectations are communicated and fully understood. 

We have all played the kids’ game in which a relatively simple message is whispered from person to person down the line.  It is quite often amazing and even humorous how far off track the message can become when it is passed through just a few people.  While this miscommunication can make for a fun kids’ game, it can create disasters in your personal and professional life.

As you go through your day today, seek ways to simplify and clarify all of your communications.

Today’s the day!

Jim Stovall is the president of Narrative Television Network, as well as a published author of many books including The Ultimate Gift.  He is also a columnist and motivational speaker.  He may be reached at 5840 South Memorial Drive, Suite 312 , Tulsa , OK   74145 -9082, or by e-mail at Jim@JimStovall.com.